Ch. 93M § 3(d)
Plain Language
Before making a consequential decision about a consumer using a high-risk AI system, the deployer must: (1) notify the consumer that AI will be used, (2) disclose the system's purpose, the nature of the decision, deployer contact information, and a plain-language description of the system, and (3) inform the consumer about opt-out rights for profiling. If the decision is adverse, the deployer must additionally provide: the principal reasons for the decision (including the AI system's contribution, data types used, and data sources), an opportunity to correct incorrect personal data, and an appeal mechanism that includes human review where technically feasible. All notices must be provided directly, in plain language, in all languages the deployer uses in its business, and in disability-accessible formats. If direct delivery is impossible, a method reasonably calculated to reach the consumer is acceptable.
Statutory Text
(d) (1) Not later than 6 months after the effective date of this act, and no later than the time that a deployer deploys a high-risk artificial intelligence system to make, or be a substantial factor in making, a consequential decision concerning a consumer, the deployer shall: (i) notify the consumer that the deployer has deployed a high-risk artificial intelligence system to make, or be a substantial factor in making, a consequential decision before the decision is made; (ii) provide to the consumer a statement disclosing the purpose of the high-risk artificial intelligence system and the nature of the consequential decision; the contact information for the deployer; a description, in plain language, of the high-risk artificial intelligence system; and instructions on how to access the statement required by subsection (5)(a) of this section; and (iii) provide to the consumer information, if applicable, regarding the consumer's right to opt out of the processing of personal data concerning the consumer for purposes of profiling in furtherance of decisions that produce legal or similarly significant effects concerning the consumer. (2) Not later than 6 months after the effective date of this act, a deployer that has deployed a high-risk artificial intelligence system to make, or be a substantial factor in making, a consequential decision concerning a consumer shall, if the consequential decision is adverse to the consumer, provide to the consumer: (i) a statement disclosing the principal reason or reasons for the consequential decision, including: (A) the degree to which, and manner in which, the high-risk artificial intelligence system contributed to the consequential decision; (B) the type of data that was processed by the high-risk artificial intelligence system in making the consequential decision; and (C) the source or sources of the data described in subsection (d)(2)(i)(B) of this section; (ii) an opportunity to correct any incorrect personal data that the high-risk artificial intelligence system processed in making, or as a substantial factor in making, the consequential decision; and (iii) an opportunity to appeal an adverse consequential decision concerning the consumer arising from the deployment of a high-risk artificial intelligence system, which appeal must, if technically feasible, allow for human review unless providing the opportunity for appeal is not in the best interest of the consumer, including in instances in which any delay might pose a risk to the life or safety of such consumer. (3) (i) except as provided in subsection (d)(3)(ii) of this section, a deployer shall provide the notice, statement, contact information, and description required by subsections (c)(1) and (d)(2) of this section: (A) directly to the consumer; (B) in plain language; (C) in all languages in which the deployer, in the ordinary course of the deployer's business, provides contracts, disclaimers, sale announcements, and other information to consumers; and (D) in a format that is accessible to consumers with disabilities. (ii) if the deployer is unable to provide the notice, statement, contact information, and description required by subsections (d)(1) and (d)(2) of this section directly to the consumer, the deployer shall make the notice, statement, contact information, and description available in a manner that is reasonably calculated to ensure that the consumer receives the notice, statement, contact information, and description.