Sec. 4(1)(c)(i)-(viii)
Plain Language
When the operator knows the user is a minor or the chatbot is directed to minors, the operator must implement reasonable measures to prohibit a detailed list of manipulative engagement techniques. These include: prompting the user to return for emotional support, excessive praise designed to foster attachment, mimicking romantic partnerships, simulating emotional distress when a user tries to disengage, promoting isolation from family or friends, encouraging minors to withhold information from parents, discouraging breaks, and soliciting purchases framed as necessary to maintain the AI relationship. This is a comprehensive anti-manipulation obligation covering both addictive design patterns and emotional dependency features directed at minors. The enumerated list is non-exhaustive ('including'), meaning other manipulative techniques of similar character would also be covered.
Statutory Text
(c) Implement reasonable measures to prohibit the use of manipulative engagement techniques, which cause the AI companion chatbot to engage in or prolong an emotional relationship with the user, including: (i) Reminding or prompting the user to return for emotional support or companionship; (ii) Providing excessive praise designed to foster emotional attachment or prolong use; (iii) Mimicking romantic partnership or building romantic bonds; (iv) Simulating feelings of emotional distress, loneliness, guilt, or abandonment that are initiated by a user's indication of a desire to end a conversation, reduce usage time, or delete their account; (v) Outputs designed to promote isolation from family or friends, exclusive reliance on the AI companion chatbot for emotional support, or similar forms of inappropriate emotional dependence; (vi) Encouraging minors to withhold information from parents or other trusted adults; (vii) Statements designed to discourage taking breaks or to suggest the minor needs to return frequently; or (viii) Soliciting gift-giving, in-app purchases, or other expenditures framed as necessary to maintain the relationship with the AI companion.